Call Center Representative

About us:

 Welcome to Signeekwave: Where Vision Meets Reality

 At Signeekwave, we believe that architecture has the power to shape our world, ignite emotions, and inspire awe. We are an innovative and forward-thinking architecture firm committed to creating exceptional spaces that blend functionality, aesthetics, and sustainability. With a team of talented architects, designers, and engineers, we strive to push the boundaries of architectural design and create transformative experiences for our clients.

About job:

We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative in the Architecture & Planning industry. As a Call Center Representative, you will be the first point of contact for our clients, ensuring that their inquiries and concerns are addressed promptly and professionally. With a strong focus on customer satisfaction, you will play a crucial role in providing exceptional service and building positive relationships with clients.

Salary Range: $16.50 - $25.00 per hour

Job: Full time

Location: Philadelphia, PA

Responsibilities:

• Handle inbound and outbound phone calls, providing accurate and efficient information to clients.
• Respond to client inquiries and resolve complaints in a professional and timely manner.
• Maintain a high level of product knowledge to effectively answer client questions and provide guidance.
• Update and manage client accounts using our CRM system, ensuring accurate and up-to-date information.
• Collaborate with internal teams to escalate and resolve complex client issues.
• Accurately document client interactions, including call details and resolutions, for future reference.

 Requirements

• High school diploma or equivalent; Bachelor's degree preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Proficient in using customer relationship management (CRM) software.
• Ability to work in a fast-paced and dynamic environment.

 Bonus Points:

• Dental Insurance
• Disability Insurance
• Health Insurance
• Flexible Spending Account
  

Let’s create your dream career and make an impact together! Apply today.